Refund policy

At Althea, every product is made to order. Therefore, we do not accept returns due to a change of mind, except when applicable law grants this right.

If your product arrives damaged, defective, or if you receive the wrong item, please contact us at byalthea@protonmail.com, attaching photos of the problem, so we can assist you. 

Returns and refunds will be handled in accordance with applicable law. If you purchase from within the European Union, you generally have 14 days from delivery to exercise your right of withdrawal, subject to applicable legal exceptions.